Where do you ship your products from?
We ship from Vancouver, B.C.

Where do you ship your products to?
We ship across Canada. For more information please see our Shipping info page.

What currency will I be charged in?
All sales will be charged in Canadian dollars.

How long will it take to receive my order?
All orders will be processed in 48 hour or less. You will receive a tracking number once your order has been shipped. 


Is it safe?
Yes!  Our products were created with safety as a top priority. This product does not contain any harsh chemicals or abrasives, is 98.3% natural, and is completely biodegradable. Not only is it safe to use on your prized sneakers, it’s easy on the environment!

Where can I use Jason Markk Premium Shoe Cleaner?
Jason Markk P.S.C. is safe to use on all materials including leather, suede, nubuck, nylon, canvas, vinyl, rubber, cloth, etc.

NOTE: When cleaning premium leather, suede, nubuck, nylon, cotton mesh and other delicate materials take extra care and be gentle. We highly recommend using our Premium Shoe Cleaning Brush. The softer hog bristles are better suited for use on delicate surfaces.

Is it safe to use on suede and/or nubuck? If so, how do I clean suede?
Yes, when applied properly, our product is safe and very effective on suede and/or nubuck. Visit our How-To page to for detailed directions and tips.

NOTE: Due to suede’s textured nature, open pores, and various grades, it can be somewhat unpredictable. We recommend that you test in an inconspicuous area first. We do not recommend cleaning dyed suede, as dyed suede is likely to bleed from any contact with water. Individual results may vary, use at your own risk.

Does the Premium Shoe Cleaner contain any harmful dyes?
No, our solution does not contain any dyes whatsoever.

Will Jason Markk P.S.C. cause “yellowing” to occur on my sneakers? 
Absolutely not. Using Jason Markk P.S.C. will actually reduce yellowing that has already occurred on sneakers.

What causes “yellowing” on sneakers? 
Midsoles made from synthetic rubber and/or plastic actually bleed plasticizer and coalescence, which over time react with the natural alkaline in soils and turn the sole yellow. UV rays can accelerate this process.

What is Jason Markk Premium Shoe Cleaner made of?
This product is made from natural soaps derived from coconut and jojoba oils.

How does Jason Markk P.S.C. clean and condition?
Stubborn soils such as oil, grease, dirt, grass stains etc. are easily removed by the emulsification process. Natural oil as a building block of this product provides a conditioning property after each cleaning.

How often should I use Jason Markk P.S.C.?
We recommend using Jason Markk P.S.C. for everyday maintenance.

Is Repel harmful to me or the environment?

Absolutely not. Repel is a water-based green product. It’s colorless and odorless.

How do I apply Repel?
The material should be clean and dry prior to application. Hold bottle upright 6″ to 8” from shoe, spray evenly covering the entire area of the shoe. Do not oversaturate. Use a cloth to dab and soak up any excess product. Allow to completely dry/cure for 24 hours or more. After the first coat has dried, repeat steps and apply a second coat. Before exposing to liquid, make sure shoes have completely dried.

Tip: The longer you allow Repel to cure, the stronger the repellency.

What shoes can I use Repel on?
Use Repel on absorbent materials like, suede, nubuck and canvas. Leathers that are sealed or have polishes on them (i.e. patent leather) are essentially already waterproof. If Repel is accidentally applied to these types of materials, simply wipe clean with a cloth before it dries.

How long does Repel last?
Repel generally lasts 4-6 weeks. Longevity will vary depending on the amount of exposure to the elements. The best way to test the effectiveness of the Repel is to take a few drops of water and observe how well the water beads and rolls off of the shoe. If reapplication is needed, we suggest cleaning your shoes with our Premium Shoe Cleaner, allow to fully dry and to reapply Repel following the directions on the bottle.

Where can I purchase Jason Markk products?
You can purchase our products right here via our SHOP or select sneaker and street wear boutiques worldwide. 

What type of payments do you accept? 
We accept major credit cards Visa, MasterCard and AMEX as payment.

Is Jason Markk a secure site? 
Our site is completely secure and you should have no concerns with safety. All credit card information is transmitted over a secure connection.

When will I receive my order?
Typically, orders are shipped within 1-3 business days of receiving your order.  Once shipped, you’ll automatically receive a confirmation email including your tracking information.  For domestic orders, delivery times vary between 1-5 business days depending on location and service chosen.  

I never received my order, what should I do?
In rare cases, packages can get lost in the mail. If your package is lost, we will replace it for you at no charge. However, if the tracking number indicates that your package has been delivered to you, we cannot be held responsible for a package that is claimed to have never been received.

If I provided the incorrect shipping address and my package was returned, can you reship my order?
Yes, once we receive the returned shipment, we will gladly reship your order, however you will be liable for shipping and handling charges.

Do you accept shipped-in shoes for cleaning?
At this time we are only accepting walk-in drop offs for servicing. Visit our Flagship page for services and pricing.

Did we miss something? Please feel free to contact us at with any further questions, comments and/or suggestions. Thanks!